Return Policy

Return Policy – outletscarf.com

At outletscarf.com, we want you to love every scarf you purchase. We understand that choosing the perfect accessory online can be challenging—colours may appear differently on various screens, textures can feel surprising, and sometimes a style simply does not suit your personal taste. That is why we have designed a straightforward, fair, and customer-friendly return policy. Our goal is to give you complete confidence when shopping with us, knowing that if something is not quite right, we will make it right.

This Return Policy explains everything you need to know about returning or exchanging items purchased on outletscarf.com. Please read it carefully before initiating a return, so the process is as smooth and efficient as possible.

1. Our Return Promise

We stand behind the quality and craftsmanship of every scarf we sell. However, we also recognise that online shopping comes with unavoidable uncertainties. Therefore, we offer a 30-day return window from the date of delivery. Within this period, you may return any eligible item for a refund or store credit, no questions asked—as long as the product meets our return conditions (outlined below).

We believe in “try it at home” confidence. If the scarf does not match your expectations in terms of colour, feel, or style, simply send it back. No restocking fees, no hidden charges, no unnecessary hassle.

2. Eligibility Conditions for Returns

To be eligible for a return, your item must satisfy all of the following criteria:

Unworn and unwashed – the scarf must not show any signs of wear, such as pilling, stretching, soiling, or odours (including perfume, smoke, or deodorant).
Original tags attached – all hang tags, brand labels, and care instructions must remain securely in place.
Original packaging – the scarf should be returned in the same protective tissue and outer packaging (or similar sturdy packaging) to prevent damage during transit.
Purchased directly from outletscarf.com – we only accept returns for items bought through our official website. Items purchased from third-party retailers must be returned to the original point of sale.
Within the 30-day window – the return must be postmarked no later than 30 calendar days after the delivery date shown on your tracking confirmation.

3. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

Final sale or clearance items – any product clearly marked as “Final Sale,” “Non-Returnable,” or “Clearance” at the time of purchase.
Gift cards – these are non-refundable and cannot be exchanged for cash.
Customised or personalised scarves – if we have altered or monogrammed a scarf specifically for you, it is considered a bespoke item and cannot be returned.
Items damaged by the customer – we cannot accept returns for scarves that have been torn, stained, or otherwise damaged after delivery.

If you are unsure whether your item is returnable, please check the product page or contact our support team via the “Help” section before purchasing.

4. How to Initiate a Return

Returning an item to outletscarf.com is simple and straightforward. Please follow these steps:

Log in to your account on outletscarf.com and navigate to “Order History.”
Locate the order containing the scarf you wish to return and click “Request Return.”
Select the item(s) you are returning and indicate the reason (e.g., “Too large,” “Colour not as expected,” “Changed my mind”).
Choose your preferred resolution – refund to original payment method or store credit.
Submit the request. You will receive a return authorisation email within 24 hours, which includes a return shipping label (if applicable) and detailed instructions.

Please do not send your item back without a return authorisation, as this may delay processing or result in the package being refused.

5. Packaging Your Return

Proper packaging is essential to protect the scarf during its journey back to us. We recommend:

Folding the scarf neatly and placing it back into the original tissue paper.
Sealing it in a clean, dry poly-bag or the original box.
Attaching the return shipping label clearly on the outside, covering or removing any old shipping labels.
If you no longer have the original packaging, use any sturdy box or mailer that keeps the item secure.

Please ensure the return package does not exceed the carrier’s weight limits for the label provided. If you are using your own shipping method, make sure the package is adequately padded and sealed.

6. Return Shipping Costs

We strive to make returns as affordable as possible. The responsibility for return shipping varies depending on the reason for return:

For change-of-mind returns (e.g., colour preference, sizing, style choice) – the return shipping cost is borne by the customer. You may use any tracked carrier of your choice, or you can purchase a prepaid label through our return portal at a discounted rate.
For defective or incorrect items (e.g., manufacturing flaws, wrong scarf sent) – we will provide a prepaid return label at no cost to you. Please contact our support team with clear photos of the issue, and we will arrange everything.

We strongly recommend using a trackable shipping method for all returns, as we cannot be held responsible for packages lost or damaged in transit without proof of delivery.

7. Refund Processing

Once your return package arrives at our warehouse, our quality control team will inspect the item within 2–3 business days. The inspection includes:

Verifying that the tags are intact and the scarf is unworn.
Checking for any stains, odours, or damage.
Confirming that the returned item matches the original product.

After the inspection is passed, we will process your refund or store credit. Refunds are issued to the original payment method used at checkout. Please allow additional time for your bank or credit card issuer to reflect the credit in your account—this typically takes 5–10 business days depending on your financial institution.

Store credits are issued as digital vouchers that can be applied to future purchases on outletscarf.com. Credits do not expire and can be combined with promotional offers unless otherwise stated.

8. Partial Refunds or Deductions

In certain cases, we may issue a partial refund or deduct an amount from the total refund. This occurs when:

The scarf is returned with missing tags or original packaging.
The item shows signs of wear, makeup stains, or pet hair.
The return is postmarked after the 30-day window (late returns may be accepted with a deduction).
The item was damaged during return shipping due to insufficient packaging.

If a deduction applies, we will notify you via email with an explanation and the adjusted refund amount. You may accept the partial refund or request to have the item shipped back to you at your own expense.

9. Exchanges

We understand that sometimes you simply want a different colour or size, not a refund. For exchanges, please follow the same return initiation process but select “Exchange” instead of “Refund.” Subject to stock availability, we will reserve your requested replacement item and ship it to you once your return is received and inspected.

If the replacement item is of higher value, we will send you a payment link for the difference. If it is lower, the difference will be refunded to you. Please note that exchange shipping costs are handled similarly to returns—free for defective items, and customer-paid for change-of-mind exchanges.

10. International Returns

For customers outside our home region, international returns follow the same eligibility rules, but please be aware of the following:

You are responsible for any customs duties, taxes, or brokerage fees associated with the return shipment.
We recommend using a carrier that provides end-to-end tracking and insurance for high-value items.
International return transit times are typically longer (10–21 business days), so please allow extra time for your package to reach us and for the refund to be processed.

11. Damaged or Defective Items

If you receive a scarf that is damaged, flawed, or not what you ordered, please contact us immediately—preferably within 48 hours of delivery. Take clear, well-lit photos showing the defect (e.g., snags, uneven hems, colour bleeding, wrong pattern) and include your order number. We will prioritise your case and arrange a return label, a replacement, or a full refund without any deduction, at your preference.

12. Final Sale Items and Promotions

Items purchased during promotional events may have modified return policies. Please read the specific terms on the product page or in the promotional email. If a promotion states “All sales final,” those items are non-returnable. For buy-one-get-one offers, returning one item may affect the discount applied to the remaining item—we will adjust the refund accordingly.

13. Refund to Gift Card or Store Credit

If you originally paid using a gift card or store credit, any refund will be issued back to a new store credit code, not to a bank account or credit card. This credit can be used on future orders and does not have an expiry date.

14. Fraud Prevention and Abuse

We reserve the right to refuse returns or refunds if we detect suspicious activity, excessive return frequency, or violation of our policy terms. This includes returning items that are not purchased from outletscarf.com, or returning heavily worn items. We treat every case with fairness, but we also protect our business from misuse.

15. Policy Updates

We may update this Return Policy from time to time to reflect changes in our operations, legal requirements, or customer feedback. The latest version will always be published on this page, with the effective date noted at the top. Any returns initiated after a policy update will be governed by the new terms.