Shipping Policy – outletscarf.com

Thank you for choosing outletscarf.com as your destination for premium scarves inspired by contemporary Scandinavian design. We want your shopping experience to be seamless from the moment you click “Add to Cart” to the instant your package arrives at your doorstep. This Shipping Policy outlines everything you need to know about how we process, pack, and dispatch your orders. Please read it carefully—and if you have any lingering questions, our support team is always just a few clicks away via the “Help” section on our website.

1. Order Processing Time

Once you place an order on outletscarf.com, we begin preparing it immediately. Our standard processing time is 1–2 business days (Monday through Friday, excluding public holidays). During this period, we perform several quality checks:

  • Verifying your selected scarf’s colour, size, and material.
  • Inspecting the item for any weaving irregularities or loose threads.
  • Carefully folding and wrapping the scarf in protective tissue paper.
  • Securing it in a sturdy, weather-resistant outer package.

Please note that orders placed on weekends or holidays will begin processing on the next business day. During high-volume periods—such as seasonal collections launches or end-of-year sales—processing may take an additional day. We always aim to ship earlier than promised, so rest assured that your order is a top priority for us.

2. Shipping Destinations

We are proud to serve scarf lovers worldwide. outletscarf.com currently ships to most countries across North America, Europe, Asia, Australia, and selected regions in South America and the Middle East. If your country is not listed at checkout, please contact our support team—we are constantly expanding our delivery network and may be able to accommodate you.

For international shipments, please be aware that your package may be subject to customs clearance procedures in the destination country. While we handle all export documentation, we have no control over the speed of local customs offices. Delays occasionally occur due to regulatory inspections, and we appreciate your patience in such cases.

3. Shipping Carriers and Methods

We partner with reputable global couriers to ensure reliable and trackable delivery. Depending on your location and the shipping option you select at checkout, your order may be dispatched via:

  • Standard International Shipping – handled by national postal services (e.g., USPS, Royal Mail, La Poste, Deutsche Post) with final-mile delivery by your local post office.
  • Expedited Shipping – via premium carriers such as DHL, FedEx, or UPS, offering faster transit times and enhanced tracking capabilities.

All shipments are fully traceable. Once your order leaves our warehouse, you will receive an automated email containing a unique tracking number and a link to the carrier’s tracking portal. You can monitor your package’s journey in real time, from pickup to final delivery.

4. Packaging Standards

We take packaging seriously—not only to protect your scarf but also to minimize environmental impact. Every item is:

  • Wrapped in acid-free tissue paper to prevent creasing.
  • Placed in a branded, recyclable cardboard box or a durable poly-mailer made from recycled materials.
  • Sealed with tamper-evident tape for added security.

Our packaging is designed to be compact yet protective, reducing unnecessary bulk while ensuring your scarf arrives in pristine condition. If you receive a package that appears damaged or opened, please take photos before opening and contact us immediately so we can assist with a carrier claim if needed.

5. Tracking Your Order

After your order ships, you will receive a dispatch confirmation email with your tracking number. Please allow up to 24 hours for tracking information to update on the carrier’s system—sometimes there is a slight lag between label creation and the first physical scan.

You can also track all your orders directly through your account dashboard on outletscarf.com. Simply log in, go to “Order History,” and click on the relevant order number. The latest tracking status will be displayed there, alongside any delivery notes from the carrier.

If your tracking shows “Delivered” but you have not received the package, we recommend:

  • Checking with neighbours or building management.
  • Looking around your property for a safe-drop location.
  • Contacting the carrier directly with your tracking number.

6. Customs, Duties, and Taxes

For orders shipped outside of our home region, customs authorities may charge import duties, taxes, or brokerage fees. These charges are determined solely by the destination country’s regulations and are not included in the price you pay at checkout. As the importer of record, you are responsible for settling these fees before your package is released to you.

We have no influence over customs assessments and cannot predict the exact amount. To avoid surprises, we recommend checking with your local customs office prior to placing an order. In some cases, carriers will contact you directly to arrange payment; in others, you may need to pay upon delivery. Please note that we are not able to declare merchandise as “gift” or undervalue shipments, as this would violate international trade laws.

7. Undeliverable or Refused Packages

Occasionally, packages are returned to us because:

  • The address provided was incorrect or incomplete.
  • The recipient was not available for delivery after multiple attempts.
  • The package was refused at customs due to unpaid duties.
  • The local post office held the item beyond the retrieval period.

If a package is returned to our warehouse for any of these reasons, we will notify you via email. At that point, you may choose to:

  • Reship the item to a corrected address (additional shipping charges may apply).
  • Cancel the order and receive a refund for the product cost only (original shipping fees are non-refundable in such cases).

We strongly encourage you to double-check your shipping address at checkout, especially apartment numbers, street suffixes, and postal codes. For international orders, please ensure the recipient’s phone number is included—carriers often use this to coordinate delivery.

8. Delivery Time Estimates

While we cannot guarantee exact delivery dates, here are general estimates based on our past performance:

  • Domestic / Regional orders – typically 3–7 business days after dispatch.
  • International Standard – typically 7–21 business days, depending on the destination and customs processing.
  • International Expedited – typically 3–7 business days, with faster customs clearance in many cases.

These are estimates only. Actual delivery times may vary due to weather, peak seasons, public holidays, or unforeseen carrier disruptions. We always recommend ordering well in advance if you need your scarf for a specific occasion.

9. Split Shipments

If you order multiple scarves and one or more are on backorder, we may split your shipment to get available items to you sooner. In such cases, you will receive separate tracking numbers for each package. You will not incur additional shipping fees for split shipments—we cover the extra cost to ensure you are not kept waiting unnecessarily.

10. Lost or Stolen Packages

We do everything possible to ensure safe delivery. However, once the carrier scans a package as “Delivered,” responsibility transfers to you. If you believe your package was stolen or misdelivered, please:

  1. Verify with the carrier that the GPS delivery location matches your address.
  2. File a claim with the carrier (we can provide supporting documentation upon request).
  3. Contact us so we can assist you in the claims process.

While we cannot replace items marked “Delivered,” we will work with you to resolve any disputes with the carrier. For high-value orders, we strongly recommend selecting the “Signature Required” option at checkout (where available) for added security.

11. Changes to Shipping Policy

We reserve the right to update this Shipping Policy at any time. Changes will take effect immediately upon posting on this page. We encourage you to review this policy periodically, especially before placing a new order.